Delivery Time : Processing Time+Shipping Time
Please use the chart below to help gauge how long it will take to receive your order.
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
Note for Free Shipping:
Total Delivery Time=Processing Time + Shipping Time
NOTE：Other countries may be different, depending on the product details page.
prepare items for shipment,4-10 business days normally
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.
If you don’t receive the parcel within this period, please contact us.
Customer service: firstname.lastname@example.org
Online purchases (Final sale items and gifts excluded) made through CHERYPOP are valid for exchange or refund within 14 days from the date you've received all your item(s). Items must be unworn, unwashed and unaltered, come with all original tags and their original packaging. The original shipping cost and the insurance (if any) are non-refundable.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
-Buyer is responsible for return shipping cost.
Submit items rxchange/return request to customer service via email@example.com.
Explain the product you want to return and the return reason.
Prepare your package.
Deliver your package.
Most returns are processed within 5 business days after we receive your package.
We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase.
We will NOT accept order cancellation request if the orders have been shipped.
HOW TO ISSUE A REFUND OR EXCHANGE AFTER I RETURN THE ITEM(S)?
Can I return to the address on the received package?
Where can I return the item to ?
Products will be returned to our Chinese Return Center.
Usually you can use any shipping carrier to ship the parcels back to us . You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us .
The refund time will depend on the payment method you used for your order.
Credit card refunds: 7-14 business days.
FYI: Sometimes it will take longer time (maybe 1 to 2 weeks depending on which CC company is ) to process the refund for the bank if your original payment method is credit card.
Exchanges:It will take up 3 business days for us to arrange the reshipment for you.
If you haven't received a refund yet, first check your bank account again.