We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 12-25 business days from the date that it is placed.
Delivery Time : Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a dress, it will need 4-10 business days of processing time and then 8-15 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 12-25 business days.
Please use the chart below to help gauge how long it will take to receive your order.
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.) However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be longer.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 30 business days. For faster delivery, we offer Express Shipping Service that can ship to most of the international location in 7 to 15 business days. If you have any further questions, please contact us at firstname.lastname@example.org
Note for Free Shipping:
Please notice: the clearance item, which has the label of FinalSale in the item title, is not applicable to freeshipping policy.
Total Delivery Time=Processing Time + Shipping Time
NOTE：Other countries may be different, depending on the product details page.
prepare items for shipment,4-10 business days normally
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.
If you don’t receive the parcel within this period, please contact us.
Sorry that we don’t provide phone at this time. If you run into any issues, feel free to drop us an email.
Customer service: email@example.com
If you're not happy with your purchase for any reason, please Contact Us at firstname.lastname@example.org directly, and we will offer you solutions according to your case.
Online purchases (Final sale items and gifts excluded) made through CHERYPOP are valid for exchange or refund within 14 days from the date you've received all your item(s). Items must be unworn, unwashed and unaltered, come with all original tags and their original packaging. The original shipping cost and the insurance (if any) are non-refundable.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
-Buyer is responsible for return shipping cost.
How do I return an item?
Submit items rxchange/return request to customer service via email@example.com.
Explain the product you want to return and the return reason.
Prepare your package.
Deliver your package.
Most returns are processed within 5 business days after we receive your package.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase.
You should submit an order cancellation request to our customer service via service@Cherypop.com once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
HOW TO ISSUE A REFUND OR EXCHANGE AFTER I RETURN THE ITEM(S)?
Refund or exchange will be available as soon as once we receive the return parcel and confirm the item is intact.
Can I return to the address on the received package?
No, the address on the package is the overseas transshipment warehouse of the logistics party. You need to return the items to our warehouse, and you will get authorization from us by email with our return address after you submit your return request.
Where can I return the item to ?
Products will be returned to our Chinese Return Center.
What shipping company can I choose for return?
Usually you can use any shipping carrier to ship the parcels back to us . You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us .
The refund time will depend on the payment method you used for your order.
PayPal refunds: 3 business days.
Credit card refunds: 7-14 business days.
FYI: Sometimes it will take longer time (maybe 1 to 2 weeks depending on which CC company is ) to process the refund for the bank if your original payment method is credit card.
Exchanges:It will take up 3 business days for us to arrange the reshipment for you.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@Cherypop.com.